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The following terms and conditions (the “Terms”) govern: (i) your use of ScalesAndEmber.com (or any subdomains thereof), or one of our other websites, applications, or other services from which you are accessing these Terms (each referred to herein as a “Site” or collectively, the “Sites”); and (ii) any purchases you make from the Site. In these Terms, “Company,” “we,” or “us” means SCALES AND EMBER, together with its corporate parent, subsidiary, and affiliated entities worldwide. Your contractual party for the purchase and sale of goods via ScalesAndEmber.com is SCALES AND EMBER (PTY) LTD . Your contractual party for use of the Site is SCALES AND EMBER. Except to the extent limited by applicable law, these Terms might change from time to time, so please review them each time prior to accepting them and making a purchase. By placing an order for any product or otherwise accessing or using the Site and clicking to agree to these Terms on the Site, or by otherwise completing the applicable order transaction process on a Site, you accept and agree to be bound by these Terms. If you do not agree to these Terms, you will not be able to purchase any products through the Sites and you must not access or use the Sites.
4.1. All the content on the www.scalesandember.com website, including trademarks (both registered and unregistered), logos, copyrights, corporate images, works, images, photos, dialogues, music, sounds, videos, documents, designs, figures, logos, menus, web pages, graphics, colors, patterns, tools, printed characters, drawings, diagrams, layouts, methods, processes, features, and software (collectively, the “Content”), are the exclusive property of SCALES AND EMBER and its content suppliers. This Content is protected by applicable copyright and other intellectual property laws.
4.2. Users may not reproduce, publish, distribute, display, modify, create derivative works from, or in any way exploit, in whole or in part, the Content without the prior written consent of SCALES AND EMBER or its content suppliers, as applicable. However, SCALES AND EMBER may authorize users, through specific permissions, to view, download, and print pages from the website in hard copy, solely for personal and non-commercial use.
4.3. SCALES AND EMBER reserves the right to assert ownership over any Content published on the website, at any time, and to oppose any use, distortion, or modification of such Content for any purpose whatsoever.
12.1 Goods are classified as faulty if they are received damaged or if a manufacturing fault occurs within 24 months of purchase. In such cases, please return the item using the pre-printed return form and return label included in your parcel. If you cannot find the return label, please contact our Customer Service. We cannot accept items that have been damaged, worn, and/or used beyond being tried on.
Scales & Ember is responsible for any faults in the products offered on the Site, including non-conformity of the products ordered with applicable laws and regulations.
12.2 The product warranty provided by Scales & Ember is valid provided that both of the following conditions are met:
a) The fault appears within twenty-four (24) months of the delivery date of the products;
b) The customer submits a formal claim regarding the faults within a maximum of two (2) months from the date the fault was detected.
In accordance with applicable laws, in the event of non-conformity, the customer has the right to obtain, at no charge, the repair or replacement of the non-compliant product, or to receive an appropriate price reduction, or to terminate the contract related to the disputed products.
12.3 Any claims must be made by email to the address specified in the “Contact” section of the Site.
12.4 The costs for returning faulty products shall be borne by Scales & Ember.
To exercise your right to cancel or withdraw your order from Scales & Ember, please follow these steps:
1. Informing Us of Your Decision: You must notify us of your decision to cancel the order. You can complete the Cancellation Form or contact our Customer Services team via our Contact Us form.
2. Confirmation of Cancellation: We will email you to confirm that we have received your cancellation request. Please ensure to include your order number in any correspondence to help us identify your order.
3. Refunds: If you cancel your order in accordance with our terms, Global-E will:
– Refund you the price paid for the products. Please note, we may reduce the refund amount to reflect any decrease in the value of the goods caused by your handling of them beyond what is necessary to establish their nature, characteristics, or functioning.
– Refund any delivery costs you have paid, up to the cost of our least expensive delivery method.
4. Timing of Refunds: We will process any refunds due to you as soon as possible and no later than 14 days after we receive notice of your decision to withdraw from the contract. We may withhold reimbursement until we have received the products back or you have provided evidence of having sent back the products, whichever is earlier.
5. Returning Products: If the products have already been delivered to you, you must return them to us promptly and no later than 30 days after informing us of your decision to cancel the order. You can initiate the return process through our return portal in the accounts section. Please follow the instructions provided to obtain a printable pre-paid return label.
6. Return Responsibility: Unless the product is faulty or not as described, you are responsible for the cost of returning the products to us. If the product cannot be returned by post, we estimate that the return costs should not exceed the original delivery charges.
7. Return Guidelines: Ensure all returns are made within 30 days from the day you received your delivery, or within 30 days from the last delivery if your order was shipped in multiple parts. Please refer to our Return Policy for detailed guidelines.
8. Return Instructions: To return an item, securely pack your merchandise using the original shipping box and materials, initiate the return authorization via our returns portal, and follow the steps provided to print and affix the prepaid return label to your package.
9. Shipping Details: If you choose to use a different courier or shipping service instead of the provided prepaid return label, you will be responsible for the return costs unless the return is due to defective or misrepresented products. Any import duties or taxes incurred in such cases will also be your responsibility.
10. Condition of Returns: Please ensure that returned items are in suitable condition. We reserve the right to reject returns that do not meet our return policy criteria and may send them back to you.
For further details, please consult our full Return Policy or contact our Customer Services team for assistance.
To link to the home pages of Scales & Ember’s Sites, please adhere to the following guidelines:
1. Linking Rules: You may link to the home pages of our Sites, ensuring that such linking is fair and does not harm or exploit our reputation.
2. Link Behavior:
– (a) Any link from another website to our Site should open in a new browser window and directly link to the home page.
– (b) Direct linking to any images hosted on our Sites, such as using “in-line” or “deep linking” methods to display images on another website, is strictly prohibited.
– (c) You may not link to our Sites in a way that results in our pages being “framed,” surrounded, or obscured by third-party content, materials, or branding.
3. Discretionary Actions: Scales & Ember reserves the right, at our sole discretion, to require the discontinuation of any link to our Sites. We also retain the right to revoke your permission to link to our Sites at any time.
For further clarification or questions regarding linking to our Sites, please contact us directly.
You may find links (including hyperlinks, clickable images or words, banners, and widgets) from Scales & Ember’s Sites to third-party websites, applications, and services, and third-party websites may also link to our Site (collectively referred to as “Linked Sites”). By using these Linked Sites, you agree to the following terms:
1. Responsibility Disclaimer: To the fullest extent permissible by applicable law, except where we are at fault, we bear no responsibility for any information, content, advertising, products, services, or other materials present on Linked Sites. The presence of links to Linked Sites does not imply our endorsement, approval, or sponsorship of their content.
2. Virus and Malicious Code Disclaimer: To the fullest extent permissible by applicable law, except where we are at fault, we disclaim all responsibility for any viruses or malicious code that may be encountered on Linked Sites.
3. Accuracy Disclaimer: We do not guarantee the accuracy of any information provided on Linked Sites.
4. Goods and Services Disclaimer: We disclaim all responsibility for any goods or services purchased from or provided by Linked Sites.
5. Use at Your Own Risk: If you choose to access and use any Linked Site, you do so at your own risk. You assume all responsibilities and consequences resulting from such use.
For further information or inquiries about our policies regarding Linked Sites, please contact us directly.
21.1 These Terms are governed by South African law, with specific reference to applicable consumer protection legislation, without prejudice to any other regulations prevailing in the usual country of residence of the consumer making the purchase. You acknowledge and agree that the Convention on Contracts for the International Sale of Goods (CISG) shall not apply to your purchase. Any dispute will be exclusively submitted to the competent court of the place where the consumer is domiciled or resident, or, alternatively, the South African courts.
21.2 If any provision of these Terms is found to be invalid, void, or unenforceable for any reason, that provision shall be deemed separable and shall not affect the validity and enforceability of the remaining provisions.
21.3 We inform consumers that in order to settle disputes arising from online sales contracts out of court, in addition to the right to access judicial protection, they may submit an online complaint through the appropriate South African consumer dispute resolution authorities.
21.4 Only you, Global-E, and our company shall have the right to enforce these Terms. No other person shall have any rights to enforce any of its terms. We may transfer or delegate our rights and obligations under these Terms in whole or in part to another organization without your prior consent and without prior notice to you, provided that such transfer does not affect your rights or obligations under these Terms. Our failure or delay in exercising or enforcing any right or provision of these Terms shall not constitute a waiver of such right or provision, nor shall it affect our obligation to comply with such terms. We may notify you by email to the email address you provided to us at the time of ordering, by hard copy, or by posting such notice on the Site when you make a purchase. We are not responsible for any automatic filtering applied by you or your network provider to email notifications. We recommend that you add versace.com URLs to your email address book to ensure receipt of email notifications from us. In providing notifications to you, we will always comply with our Privacy Policy. If any provision of these Terms is found invalid by a court of competent jurisdiction, the remaining provisions of the Terms shall remain in full force and effect. We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms caused by any force majeure event beyond our reasonable control. If an event outside our reasonable control (including non-delivery) continues for more than 30 days, you may cancel the affected order by contacting us as specified in Section 24. If you choose to cancel, you must return any relevant products you have already received at our expense, and we will refund the price you paid, including any delivery charges.
Stay up to date with our monthly comic series and dive deeper into the Scales & Ember world.