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TERMS & CONDITIONS

The following terms and conditions (the “Terms”) govern: (i) your use of ScalesAndEmber.com (or any subdomains thereof), or one of our other websites, applications, or other services from which you are accessing these Terms (each referred to herein as a “Site” or collectively, the “Sites”); and (ii) any purchases you make from the Site. In these Terms, “Company,” “we,” or “us” means SCALES AND EMBER, together with its corporate parent, subsidiary, and affiliated entities worldwide. Your contractual party for the purchase and sale of goods via ScalesAndEmber.com is SCALES AND EMBER (PTY) LTD . Your contractual party for use of the Site is SCALES AND EMBER. Except to the extent limited by applicable law, these Terms might change from time to time, so please review them each time prior to accepting them and making a purchase. By placing an order for any product or otherwise accessing or using the Site and clicking to agree to these Terms on the Site, or by otherwise completing the applicable order transaction process on a Site, you accept and agree to be bound by these Terms. If you do not agree to these Terms, you will not be able to purchase any products through the Sites and you must not access or use the Sites.

SCALES & EMBER (PTY) LTD ("we", "our", "us") is a company registered in South Africa and we are incorporated under the laws of South Africa. For further information regarding our company registration number, registered office, or VAT number, please contact us via email at info@scalesandember.com. For any other inquiries regarding these terms and conditions or any matter related to our services, you may also contact us by post at the above address.

Except for your Submitted Materials (as defined in Section 6 below), scalesandember.com and/or its licensors own, solely and exclusively, all rights, title, and interest (including, without limitation, copyright) in and to the Site, all the content (including, but not limited to, all audio, photographs, images, illustrations, renderings, drawings, Webcasts, RSS feeds, podcasts, other services, graphics, logos, games, widgets, gadgets, applets, other distributable applications, other visuals, video, copy, and software), code, data, and other materials thereon (collectively, the “Site Content”), the look and feel, design and organization of the Site, and the compilation and organization of the Site Content, including but not limited to any copyright, author’s rights, trademark rights, patent rights, database rights, moral rights, sui generis rights, and other intellectual property and proprietary rights therein. Your use of the Site does not grant to you ownership or title of, in, or to any Site Content or any other part of the Site, nor does it grant you any license to use or display the same except as expressly permitted herein.

Subject to these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, limited license to access, view, use, and display the Sites and Site Content on your computer or other devices, provided that you fully comply with these Terms. The Sites and Site Content are for your personal, educational, and non-commercial use only. No part of the Sites or Site Content (or any of our products advertised or sold on the Site) may be copied, reproduced, republished, exploited, downloaded, uploaded, posted, transmitted, modified, derived, converted, reverse-engineered, exploited, distributed, or used in any manner whatsoever without our prior written consent or that of the applicable rights owner, except for limited personal, non-commercial, or educational purposes and any other limits as permitted by applicable law.

4.1. All the content on the www.scalesandember.com website, including trademarks (both registered and unregistered), logos, copyrights, corporate images, works, images, photos, dialogues, music, sounds, videos, documents, designs, figures, logos, menus, web pages, graphics, colors, patterns, tools, printed characters, drawings, diagrams, layouts, methods, processes, features, and software (collectively, the “Content”), are the exclusive property of SCALES AND EMBER and its content suppliers. This Content is protected by applicable copyright and other intellectual property laws.

4.2. Users may not reproduce, publish, distribute, display, modify, create derivative works from, or in any way exploit, in whole or in part, the Content without the prior written consent of SCALES AND EMBER or its content suppliers, as applicable. However, SCALES AND EMBER may authorize users, through specific permissions, to view, download, and print pages from the website in hard copy, solely for personal and non-commercial use.

4.3. SCALES AND EMBER reserves the right to assert ownership over any Content published on the website, at any time, and to oppose any use, distortion, or modification of such Content for any purpose whatsoever.

Using certain features on the Scales And Ember website may require creating an account and submitting personal information. The website’s information collection and use policies are set forth in our Privacy Policy and Cookies Policy. You agree to provide only true, accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account details (including any passwords), and you accept all responsibility for any and all information and activities that occur under your account. We reserve the right to suspend or terminate your account if we reasonably believe that you have failed to comply with these Terms, or to restrict your access to all or part of the website in accordance with Section Access to the Sites.

SCALES AND EMBER does not solicit nor wish to receive any confidential, secret, or proprietary information or other material from you unless specifically requested. We will not treat any information, proposals, requests, creative works, pictures, photographs, documents, letters, demos, ideas, know-how, suggestions, concepts, methods, systems, designs, drawings, renderings, plans, techniques, comments, criticisms, reports, reviews, ratings, feedback, or other materials submitted or transmitted through the Site in any manner, including through the “Contact Us” section (collectively, “Submitted Materials”), as confidential, secret, or proprietary. Such materials may be used by us in any manner consistent with these Terms and our Privacy Policy. By submitting, uploading, posting, or sending Submitted Materials to, on, or through the Sites, you: - Confirm and are responsible for ensuring that either: - Your Submitted Materials are owned by you, do not belong to another person, and are free from third-party lien or right; or - You have the necessary licenses, rights, consents, and permissions to use such Submitted Materials and submit them to the Sites for our use, in accordance with these Terms and any purposes described on the Sites. - To the fullest extent permitted by law, grant to us (and our affiliates) a royalty-free, unrestricted, worldwide, non-exclusive, fully transferable, assignable, and sublicensable right and license, for the maximum duration permitted by applicable laws, to use, copy, reproduce, convert, modify, store, adapt, publish, translate, create derivative works from, distribute, perform, display, make, exploit, sell, export, or incorporate such Submitted Materials (in whole or in part) into other works (including, without limitation, the Sites), products, or services, in any form, media, or technology now known or later developed. We are not responsible for maintaining any Submitted Material that you provide. You confirm that your Submitted Materials comply with these Terms, and you agree to keep all necessary supporting documentation and make such records available to us upon our request.

While accessing or using the SCALES AND EMBER website ("Sites"), the Site Content, and the various other features available on the Sites, you shall not: Violate any law, rule, or regulation. Violate the security of the Sites or attempt to gain unauthorized access to the Sites, Site Content, computer systems, or networks connected to any server associated with the Sites or the Site Content. Such actions may constitute a criminal offense, and we reserve the right to report any such conduct to relevant law enforcement authorities and cooperate with them by disclosing your identity. Impersonate any person or entity, whether actual or fictitious, including anyone from the Sites or SCALES AND EMBER, or misrepresent your affiliation with any other person or entity. Stalk, harass, or harm another individual. Insert your own or a third party’s advertising, branding, or other promotional content (including hyperlinks) into any of the Site Content or services on any Site, or into any Submitted Materials that you submit to any other areas of the Sites. Use, upload, post, publish, transmit, distribute, reproduce, or exploit any part of the Sites or any Site Content for any commercial or promotional purposes, unless expressly permitted in writing by the provider of such information or materials, or contact any other user of the Sites for commercial or promotional purposes, or offer to buy or sell any product or service through your activities on the Sites. Alter, edit, delete, remove, fail to display, change the meaning or appearance of, or repurpose any of the Site Content, including trademarks, trade names, logos, service marks, promotional taglines, or any other proprietary content or proprietary rights notices included therein or thereon. Engage in spidering, “screen scraping,” “database scraping,” harvesting of email addresses or other personal information, or any other automatic or unauthorized means of accessing, logging-in, or registering on the Sites, or obtaining lists of users or other information through the Sites. Use the Site or its features in any manner that could interrupt, damage, disable, overburden, or impair the Site or such features, or interfere with any other party's use and enjoyment of the Sites, including sending mass unsolicited messages or unauthorized advertising or commercial communications, or “flooding” servers with requests. Circumvent, reverse engineer, decrypt, or otherwise alter or interfere with the Sites or its services or any software on the Sites beyond the extent permitted by law. Frame or portray any third-party sites or content in any manner that would constitute or could be interpreted as an endorsement or sponsorship by us of any third-party site, content, information, or other materials, or in any manner that would violate the terms and conditions of any such third-party sites. Upload, post, transmit, distribute, or publish to, on, or through the Sites any information, content, or materials which are false, fraudulent, misleading, unlawful, threatening, abusive, harassing, hateful, racially, ethnically, or otherwise objectionable, libelous, defamatory, obscene, vulgar, offensive, pornographic, profane, sexually explicit, or indecent, including material that constitutes or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law. Use the Sites or the Site Content in any manner that violates, plagiarizes, or infringes the rights of third parties, including without limitation, copyright, trademark, trade secret, confidentiality, contract, patent, rights of privacy, or rights of publicity, or any other proprietary or legal right. Upload, post, publish, distribute, or transmit any information or material that contains a virus, spyware, or other harmful component, or which contains embedded links, advertising, chain letters, or pyramid schemes of any kind. Use the Sites or its services (or any Site Content) for any purpose that is prohibited by any applicable law or regulation, or to facilitate the violation of any applicable law or regulation.

We may (but have no obligation to) monitor or review anything submitted to the Sites. We do not sponsor, endorse, control, or assume responsibility for any such materials. However, subject to our Privacy Policy, we may disclose any information or materials to third parties, including as necessary to comply with any law, regulation, police, judicial, or government request. We reserve the right to edit, refuse to post, or remove without notice any content, in whole or in part, that violates these Terms or applicable law, or which, in our sole discretion, is objectionable. Using the Sites may expose you to content that may be offensive, indecent, or objectionable to you, and we are not liable for such content. We will not be responsible for or liable to any third party for the content or accuracy of content posted by you or any other user of the Sites, except where we are at fault.

Payment is taken and processed by and through our international sales facilitation and fulfillment partner, Global-E. You agree to pay in full the prices for your purchases in accordance with the Payment Information Policy. The types of payment accepted by Global-E for orders placed through the Sites, as well as any additional details regarding certain payment types, are set out in the Sites’ Payment Information Policy. The price of the Products will be as quoted on the Sites from time to time and include VAT (where applicable) at the rate applicable in the delivery destination on the day you place your order on the Site. Global-E reserves the right to update these rates regularly at its sole discretion, and you acknowledge that such updates may affect product pricing on the Sites. The price quoted on the Sites for products excludes shipping charges, which are quoted separately on the Sites and notified to you before your order is confirmed. However, the final price of the transaction, including all costs, will be communicated to you in your order summary before placing your order. If you pay in a different currency than your bank account, your bank may charge for currency conversion. Pricing may differ by country or shipping destination. By placing an order on the Site, you acknowledge and agree that: Global-E or one of their third-party payment processors will charge you through the payment method you have selected for your order and any other amounts that may accrue in connection with the order. You will provide valid and current information for yourself and, if applicable, another person, but only if you have obtained their express consent to do so. Global-E may use tools, software, or services of payment processors to process transactions on their behalf. You may be charged additional fees (such as foreign transaction fees or cross-border fees) or surcharges imposed by your bank or credit/debit card issuer. These additional fees or surcharges are not our or Global-E’s charges or fees, and neither we nor Global-E have control over this or any way to mitigate it, as it depends solely on the relationship and commercial terms between you and your bank or credit/debit card issuer. We and Global-E have no way of knowing in advance whether you will be charged such fees or surcharges, as each bank and credit/debit card issuer has its own policy. Our and Global-E’s commitment is to charge the amount set at checkout in your local currency. If your payment is not received by Global-E for any reason from your card issuer, you agree to promptly pay all amounts due upon request and using the method that Global-E reasonably prescribes. Global-E may engage a local licensed customs broker at your destination. By placing an order through the Site, you authorize the applicable customs broker to act as your agent to: Conduct transactions with the local customs authority. Execute related documents on your behalf in connection with the import of goods in your order. Facilitate your payment of applicable taxes. Handle the return of products to Scales & Ember (subject to these Terms) and, if applicable, manage the associated reimbursement claim for taxes paid. You acknowledge that, in the case of a return of products under these Terms, Global-E may reimburse and refund you for the cost of the merchandise, but not the import charges, which may or may not be reimbursable by the relevant authority. If Global-E obtains reimbursement of taxes paid on your behalf, any such reimbursement will be paid by the applicable tax authority to the customs broker, and Global-E will reimburse such amounts directly to you, if and when Global-E receives such amounts from the customs broker. You may be required to pay import duties and taxes when your shipment reaches its destination. You are responsible for any additional charges for customs clearance. Please note that customs policies vary widely from destination to destination. We recommend contacting your local customs office for further information.

Images, colors, features, and sizes of our products are displayed for explanatory and illustrative purposes. We have made every effort to display them as accurately as possible. However, the specific technical specifications, displays, and settings of your electronic device may affect the accuracy of the display. From time to time, information on the Site may contain typographical or visual errors, inaccuracies, or omissions related to product descriptions, pricing, or availability. Prices and availability of products and services are subject to change at any time. The price of the Products will be as quoted on the Sites from time to time and include VAT (where applicable) at the rate applicable in the delivery destination on the day you place your order on the Site. Global-E reserves the right to update these rates regularly at its sole discretion, and you acknowledge that such updates may affect product pricing on the Sites. The price quoted on the Sites for products excludes shipping charges, which are quoted separately on the Sites and notified to you before your order is confirmed. However, the final price of the transaction, including all costs, will be communicated to you in your order summary before placing your order. If you pay in a different currency than your bank account, your bank may charge for currency conversion. Pricing may differ by country or shipping destination. By placing an order on the Site, you acknowledge and agree that: Global-E or one of their third-party payment processors will charge you through the payment method you have selected for your order and any other amounts that may accrue in connection with the order. You will provide valid and current information for yourself and, if applicable, another person, but only if you have obtained their express consent to do so. Global-E may use tools, software, or services of payment processors to process transactions on their behalf. You may be charged additional fees (such as foreign transaction fees or cross-border fees) or surcharges imposed by your bank or credit/debit card issuer. These additional fees or surcharges are not our or Global-E’s charges or fees, and neither we nor Global-E have control over this or any way to mitigate it, as it depends solely on the relationship and commercial terms between you and your bank or credit/debit card issuer. We and Global-E have no way of knowing in advance whether you will be charged such fees or surcharges, as each bank and credit/debit card issuer has its own policy. Our and Global-E’s commitment is to charge the amount set at checkout in your local currency. If your payment is not received by Global-E for any reason from your card issuer, you agree to promptly pay all amounts due upon request and using the method that Global-E reasonably prescribes. Global-E may engage a local licensed customs broker at your destination. By placing an order through the Site, you authorize the applicable customs broker to act as your agent to: Conduct transactions with the local customs authority. Execute related documents on your behalf in connection with the import of goods in your order. Facilitate your payment of applicable taxes. Handle the return of products to Scales & Ember (subject to these Terms) and, if applicable, manage the associated reimbursement claim for taxes paid. You acknowledge that, in the case of a return of products under these Terms, Global-E may reimburse and refund you for the cost of the merchandise, but not the import charges, which may or may not be reimbursable by the relevant authority. If Global-E obtains reimbursement of taxes paid on your behalf, any such reimbursement will be paid by the applicable tax authority to the customs broker, and Global-E will reimburse such amounts directly to you, if and when Global-E receives such amounts from the customs broker. You may be required to pay import duties and taxes when your shipment reaches its destination. You are responsible for any additional charges for customs clearance. Please note that customs policies vary widely from destination to destination. We recommend contacting your local customs office for further information.

We may use third-party companies for Order Reference and delivery notification purposes. These third parties may require an address and phone number as part of the order and delivery process. The phone number may be used by the third-party company in case of difficulty locating the delivery address or to notify you of an expected delivery time or update. By placing an order and agreeing to these Terms, you consent to the disclosure of this information to such third-party companies for order confirmation and delivery notification purposes only, in accordance with our Privacy Policy. In this section of the Terms, "we" also includes Global-E and the third-party companies that we and Global-E use for delivery, Order Reference, and delivery notification purposes. Delivery of products shall be as described in our Shipping and Delivery Policy. Products will typically be delivered within 30 days from the confirmation of your order. For your convenience, you can track your order online at any time using our Order Status page. Simply provide your email address and order number to track your order, or click on the tracking link included in your Shipping Confirmation/Customer Invoice email. For further assistance, you can contact a customer service representative using the contact details provided in Section 23. The delivery period stated for your order is approximate. Goods will be shipped to the address provided in your order. Due to varying availability, multiple items in a single order may be shipped separately. Each shipment will have its own tracking number, which you can monitor on the Order Status page under the same order number. If an order (or any aspect of it) would be illegal or unlawful to fulfill, including due to breach of export controls or sanctions rules, Scales & Ember and Global-E reserve the right to cease fulfillment at any time, even after dispatch or notification that the order is being processed. You acknowledge that Scales & Ember and Global-E shall not incur any liability in such circumstances. Please note that international shipments may be subject to cross-border inspections by customs authorities.

12.1 Goods are classified as faulty if they are received damaged or if a manufacturing fault occurs within 24 months of purchase. In such cases, please return the item using the pre-printed return form and return label included in your parcel. If you cannot find the return label, please contact our Customer Service. We cannot accept items that have been damaged, worn, and/or used beyond being tried on.

Scales & Ember is responsible for any faults in the products offered on the Site, including non-conformity of the products ordered with applicable laws and regulations.

12.2 The product warranty provided by Scales & Ember is valid provided that both of the following conditions are met:

a) The fault appears within twenty-four (24) months of the delivery date of the products;
b) The customer submits a formal claim regarding the faults within a maximum of two (2) months from the date the fault was detected.

In accordance with applicable laws, in the event of non-conformity, the customer has the right to obtain, at no charge, the repair or replacement of the non-compliant product, or to receive an appropriate price reduction, or to terminate the contract related to the disputed products.

12.3 Any claims must be made by email to the address specified in the “Contact” section of the Site.

12.4 The costs for returning faulty products shall be borne by Scales & Ember.

To exercise your right to cancel or withdraw your order from Scales & Ember, please follow these steps:

1. Informing Us of Your Decision: You must notify us of your decision to cancel the order. You can complete the Cancellation Form or contact our Customer Services team via our Contact Us form.

2. Confirmation of Cancellation: We will email you to confirm that we have received your cancellation request. Please ensure to include your order number in any correspondence to help us identify your order.

3. Refunds: If you cancel your order in accordance with our terms, Global-E will:
– Refund you the price paid for the products. Please note, we may reduce the refund amount to reflect any decrease in the value of the goods caused by your handling of them beyond what is necessary to establish their nature, characteristics, or functioning.
– Refund any delivery costs you have paid, up to the cost of our least expensive delivery method.

4. Timing of Refunds: We will process any refunds due to you as soon as possible and no later than 14 days after we receive notice of your decision to withdraw from the contract. We may withhold reimbursement until we have received the products back or you have provided evidence of having sent back the products, whichever is earlier.

5. Returning Products: If the products have already been delivered to you, you must return them to us promptly and no later than 30 days after informing us of your decision to cancel the order. You can initiate the return process through our return portal in the accounts section. Please follow the instructions provided to obtain a printable pre-paid return label.

6. Return Responsibility: Unless the product is faulty or not as described, you are responsible for the cost of returning the products to us. If the product cannot be returned by post, we estimate that the return costs should not exceed the original delivery charges.

7. Return Guidelines: Ensure all returns are made within 30 days from the day you received your delivery, or within 30 days from the last delivery if your order was shipped in multiple parts. Please refer to our Return Policy for detailed guidelines.

8. Return Instructions: To return an item, securely pack your merchandise using the original shipping box and materials, initiate the return authorization via our returns portal, and follow the steps provided to print and affix the prepaid return label to your package.

9. Shipping Details: If you choose to use a different courier or shipping service instead of the provided prepaid return label, you will be responsible for the return costs unless the return is due to defective or misrepresented products. Any import duties or taxes incurred in such cases will also be your responsibility.

10. Condition of Returns: Please ensure that returned items are in suitable condition. We reserve the right to reject returns that do not meet our return policy criteria and may send them back to you.

For further details, please consult our full Return Policy or contact our Customer Services team for assistance.

To link to the home pages of Scales & Ember’s Sites, please adhere to the following guidelines:

1. Linking Rules: You may link to the home pages of our Sites, ensuring that such linking is fair and does not harm or exploit our reputation.

2. Link Behavior:
– (a) Any link from another website to our Site should open in a new browser window and directly link to the home page.
– (b) Direct linking to any images hosted on our Sites, such as using “in-line” or “deep linking” methods to display images on another website, is strictly prohibited.
– (c) You may not link to our Sites in a way that results in our pages being “framed,” surrounded, or obscured by third-party content, materials, or branding.

3. Discretionary Actions: Scales & Ember reserves the right, at our sole discretion, to require the discontinuation of any link to our Sites. We also retain the right to revoke your permission to link to our Sites at any time.

For further clarification or questions regarding linking to our Sites, please contact us directly.

You may find links (including hyperlinks, clickable images or words, banners, and widgets) from Scales & Ember’s Sites to third-party websites, applications, and services, and third-party websites may also link to our Site (collectively referred to as “Linked Sites”). By using these Linked Sites, you agree to the following terms:

1. Responsibility Disclaimer: To the fullest extent permissible by applicable law, except where we are at fault, we bear no responsibility for any information, content, advertising, products, services, or other materials present on Linked Sites. The presence of links to Linked Sites does not imply our endorsement, approval, or sponsorship of their content.

2. Virus and Malicious Code Disclaimer: To the fullest extent permissible by applicable law, except where we are at fault, we disclaim all responsibility for any viruses or malicious code that may be encountered on Linked Sites.

3. Accuracy Disclaimer: We do not guarantee the accuracy of any information provided on Linked Sites.

4. Goods and Services Disclaimer: We disclaim all responsibility for any goods or services purchased from or provided by Linked Sites.

5. Use at Your Own Risk: If you choose to access and use any Linked Site, you do so at your own risk. You assume all responsibilities and consequences resulting from such use.

For further information or inquiries about our policies regarding Linked Sites, please contact us directly.

On Scales & Ember's Site, you may encounter sweepstakes, contests, or other promotions that require you to submit materials or information to us, and sometimes to third parties. These activities are governed by specific rules, policies, and terms which will be provided to you before you participate. It is your responsibility to review and understand these rules, policies, and terms to ensure your eligibility, registration, and compliance before taking part. If an error in the price of the products you ordered is identified after your order has been confirmed, we will contact you to either re-confirm the order at the correct price or cancel it. If we are unable to reach you, the order will be cancelled.

It is your responsibility to adhere to any safety warnings and precautions provided with the product. If you feel uncomfortable using the product after reviewing these safety warnings, you should return the product according to our Returns Policy outlined above. To the fullest extent permissible by applicable law, we do not accept responsibility for: (i) Your failure to follow safety warnings, precautions, or any other instructions accompanying the product. (ii) Your negligence in the use of the product. (iii) Your intentional misuse of the product. The express warranties provided with our products are additional to, and do not affect, your legal rights concerning products that are faulty or not as described.If an error in the price of the products you ordered is identified after your order has been confirmed, we will contact you to either re-confirm the order at the correct price or cancel it. If we are unable to reach you, the order will be cancelled.

Except in cases of willful misconduct or gross negligence, Scales & Ember shall not be liable for any damages of any kind, including but not limited to direct, indirect, incidental, or consequential damages, that may arise for consumers and/or users of the Site. Such damages may result directly or indirectly from the consumers' and/or users' use of or inability to use the Site, reliance on the information provided on the Site, errors, service interruptions, cancellations, degradation or corruption of files or emails, software errors, viruses or defects, delays in operation or transmission, communication failures, theft, destruction, or unauthorized access to Scales & Ember's data, programs, or services. We are not liable for any delay or failure to complete an order due to circumstances beyond our reasonable control. (i) Your failure to follow safety warnings, precautions, or any other instructions accompanying the product. (ii) Your negligence in the use of the product. (iii) Your intentional misuse of the product. The express warranties provided with our products are additional to, and do not affect, your legal rights concerning products that are faulty or not as described.If an error in the price of the products you ordered is identified after your order has been confirmed, we will contact you to either re-confirm the order at the correct price or cancel it. If we are unable to reach you, the order will be cancelled.

The Site is meant for visitors situated in the destinations specified in section 1. We do not claim that the materials on the Site are suitable or accessible for use in locations outside those listed in section 1. Individuals who access or use the Site from other locations are responsible for complying with all applicable local laws. We are not liable for any delay or failure to complete an order due to circumstances beyond our reasonable control. (i) Your failure to follow safety warnings, precautions, or any other instructions accompanying the product. (ii) Your negligence in the use of the product. (iii) Your intentional misuse of the product. The express warranties provided with our products are additional to, and do not affect, your legal rights concerning products that are faulty or not as described.If an error in the price of the products you ordered is identified after your order has been confirmed, we will contact you to either re-confirm the order at the correct price or cancel it. If we are unable to reach you, the order will be cancelled.

Access to our Sites is temporary and can be terminated, modified, suspended, restricted, or discontinued at any time and for any reasonable cause without prior notice or liability. This includes situations where we reasonably believe you are violating these Terms and cannot rectify the breach, or when Site maintenance is necessary. You are responsible for ensuring that you have all necessary arrangements in place to access our Sites.

21.1 These Terms are governed by South African law, with specific reference to applicable consumer protection legislation, without prejudice to any other regulations prevailing in the usual country of residence of the consumer making the purchase. You acknowledge and agree that the Convention on Contracts for the International Sale of Goods (CISG) shall not apply to your purchase. Any dispute will be exclusively submitted to the competent court of the place where the consumer is domiciled or resident, or, alternatively, the South African courts.

21.2 If any provision of these Terms is found to be invalid, void, or unenforceable for any reason, that provision shall be deemed separable and shall not affect the validity and enforceability of the remaining provisions.

21.3 We inform consumers that in order to settle disputes arising from online sales contracts out of court, in addition to the right to access judicial protection, they may submit an online complaint through the appropriate South African consumer dispute resolution authorities.

21.4 Only you, Global-E, and our company shall have the right to enforce these Terms. No other person shall have any rights to enforce any of its terms. We may transfer or delegate our rights and obligations under these Terms in whole or in part to another organization without your prior consent and without prior notice to you, provided that such transfer does not affect your rights or obligations under these Terms. Our failure or delay in exercising or enforcing any right or provision of these Terms shall not constitute a waiver of such right or provision, nor shall it affect our obligation to comply with such terms. We may notify you by email to the email address you provided to us at the time of ordering, by hard copy, or by posting such notice on the Site when you make a purchase. We are not responsible for any automatic filtering applied by you or your network provider to email notifications. We recommend that you add versace.com URLs to your email address book to ensure receipt of email notifications from us. In providing notifications to you, we will always comply with our Privacy Policy. If any provision of these Terms is found invalid by a court of competent jurisdiction, the remaining provisions of the Terms shall remain in full force and effect. We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms caused by any force majeure event beyond our reasonable control. If an event outside our reasonable control (including non-delivery) continues for more than 30 days, you may cancel the affected order by contacting us as specified in Section 24. If you choose to cancel, you must return any relevant products you have already received at our expense, and we will refund the price you paid, including any delivery charges.

22.1 If you have any complaint or require information or assistance regarding the Site or the purchasing process, please email us at the address provided in the "Contacts" section of the Site, or you can contact us via the telephone number listed in the same section.We are not liable for any delay or failure to complete an order due to circumstances beyond our reasonable control. (i) Your failure to follow safety warnings, precautions, or any other instructions accompanying the product. (ii) Your negligence in the use of the product. (iii) Your intentional misuse of the product. The express warranties provided with our products are additional to, and do not affect, your legal rights concerning products that are faulty or not as described.If an error in the price of the products you ordered is identified after your order has been confirmed, we will contact you to either re-confirm the order at the correct price or cancel it. If we are unable to reach you, the order will be cancelled.

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