Help / FAQ Footer – Scales and Embers

HELP / FAQs

SCALES & EMBER PRODUCTS

SIZE INFORMATION

Height: 25.5 inches (64.77 cm) Width: 29.1 inches (73.91 cm) Sleeves: 12.2 inches (30.99 cm) dimeters Our T-shirt is designed to provide a comfortable and versatile fit for various body types. Please refer to the provided dimensions to ensure the perfect fit for you.

MATERIALS

Crafted from 100% cotton—known for its breathability and comfort. Enjoy high-quality direct, puff, and reflective printing, all while supporting eco-sustainability.

COLLECTIONS

This is just the beginning. With our inaugural launch, we're introducing a captivating collection. Stay tuned for an array of exciting additions, including bags, pants, merchandise, gym wear, and much more on the horizon.

CARE

Explore our Care Guides for expert tips on maintaining and preserving your Scales & Ember items. Guarantee their longevity and pristine condition for years to come. Click here to review our complete Privacy Policy.

PAYMENT INFORMATION

PAYMENT METHODS

At the Scales & Ember Online Store, we offer convenient payment options: 1. Credit cards (processed securely through Paystack, a subsidiary of Stripe) 2. Debit cards (processed securely through Paystack, a subsidiary of Stripe) 3. PayPal We accept major credit cards, including MasterCard, Visa, and American Express. For PayPal transactions, payment is processed at the time of ordering, with refunds credited back to your bank or PayPal account upon return.

PAYMENT SECURITY & 3-D SECURE

At Scales & Ember, your card information is encrypted using 128-bit SSL technology, ensuring top-tier security for your transactions. Our commitment to safety means your data is never accessible to third parties. We employ Verified by Visa and MasterCard® SecureCode™, known as 3D Secure, to enhance online payment security. To activate 3D Secure, simply register with your bank.

TAXES & DUTIES

At Scales & Ember, enjoy peace of mind with free shipping and transparent pricing. Tax is included in the amount displayed on our online store. Taxes and duties specific to your shipping destination are calculated and itemized on the Order Summary page during checkout. Rest assured, your personal information remains private and confidential. We never rent or sell it to third parties. However, we may use your contact details to share updates on new arrivals, exclusive products, and services via email. If you prefer not to receive these updates, simply unsubscribe from our mailing list. Click here to review our complete Privacy Policy.

CUSTOMER ACCOUNT & SECURITY WITHIN THE ONLINE STORE

MY ACCOUNT & PASSWORD

At Scales & Ember Online Store, registration unlocks a range of perks: - Track orders and access purchase history - Build and share a personal wishlist - Manage personal data and preferences - Easily update account details and address book - Receive invites to exclusive events, product launches, and promotions Forgot your password? Click here to reset it, following the 'FORGOT PASSWORD' instructions on the Log-in / Registration page. You'll receive a new password promptly.

DATA SECURITY (SSL)

At Scales & Ember, we prioritize your safety while shopping. That's why we utilize Secure Socket Layer (SSL) technology to encrypt and safeguard the data you transmit to us online. When SSL is active, you'll notice a padlock icon at the top of your browser. Additionally, the URL will start with 'https:' indicating a secure connection. Rest assured, your personal information remains private and confidential. We never rent or sell it to third parties. However, we may use your contact details to share updates on new arrivals, exclusive products, and services via email. If you prefer not to receive these updates, simply unsubscribe from our mailing list. Click here to review our complete Privacy Policy.

COVID-19

ACCELERATED HYGIENE AND SAFETY PROTOCOLS

At Scales & Ember, your safety is our priority. Rest assured, we strictly adhere to hygiene and sanitation guidelines outlined by local authorities. According to the World Health Organization (WHO), it is safe to receive packages. For further details, we encourage you to visit their website. Rest assured, your personal information remains private and confidential. We never rent or sell it to third parties. However, we may use your contact details to share updates on new arrivals, exclusive products, and services via email. If you prefer not to receive these updates, simply unsubscribe from our mailing list. Click here to review our complete Privacy Policy.