Consistent with applicable laws and in accordance with our commitment to safeguarding your privacy, you have specific rights concerning the processing of your personal information by Scales & Ember. These rights include: Access to Your Personal Information: You have the right to confirm whether we have collected or processed personal information about you and to request a copy of the information we hold, which will be provided to you in electronic format. Correction of Your Data: You can request the correction of incomplete or inaccurate personal information we process about you. Certain corrections can be made directly through your online account. Deletion of Your Data: You have the right to request that we delete personal information we hold about you, with exceptions for situations where we need to retain such data to fulfill legal obligations, contractual obligations, or to defend legal claims. Process to Submit Requests: 1. Directly by You: - Submit a request via email to info@scalesandember.com; or - Call us at +27 644649528 and provide the necessary information. 2. Authorized Agent: If you authorize someone else to submit a request on your behalf, they must (1) complete and sign a power of attorney or written authorization, and (2) include the signed documents when submitting your request. For your privacy and security, and at our discretion, we may verify your identity before providing copies of your personal information, or processing deletion or correction requests. Additionally, we will only provide your personal information to you, even if you use an Authorized Agent to submit the request. Managing Marketing Communications: Opt-Out / Unsubscribe– Direct Mail: To opt-out of receiving direct mail from us, please contact us at info@scalesandember.com (for US and Canadian customers) and indicate “Opt-Out of Direct Mail” in the subject line. Note that we may still contact you regarding your account, transactions, and communications. Unsubscribe from Email Marketing: To unsubscribe from promotional emails, follow the unsubscribe instructions in each email you receive from us. We may still contact you regarding your accounts, transactions, and communications. Additional Specific Privacy Rights: Canadian Residents: Canadian residents have the right to withdraw consent to processing similar to the deletion right. To withdraw consent, submit a deletion request using the process described above. Colorado, Connecticut, Virginia, and Utah Residents: Residents of these states have the right to opt-out of targeted advertising. To opt-out, submit a request using the process described above. California Residents: California Shine the Light: California residents may request that we stop sharing their personal information with third parties for direct marketing purposes. Opt-out by emailing dpo@scalesandember.com with “Exercising my rights under CA Shine the Light” in the subject line, and include your first name, last name, and email associated with your Scales & Ember account. California Privacy Rights (CCPA and CPRA): Details regarding the categories of personal information we collect, sources of information, purposes of processing, and parties with whom we share information are available upon request by emailing info@scalesandember.com. Right to Opt-Out of Sale or Share of Personal Information: California consumers can direct us to not sell or share their personal information for targeted advertising purposes at any time by submitting a request using the process described above.